Refund Policy

Last updated: 12/2/2025

Vexaro Transport (“we”, “us”, or “our”) provides vehicle transport quote and coordination services. This Refund Policy explains when refunds may be issued for cancellations or service changes.

No Upfront Payment Policy

At this time, Vexaro Transport does not collect payment at the time you request a quote.

Most payments, if required, are made directly to the assigned carrier upon delivery.

If this changes in the future, this Refund Policy will be updated accordingly.

Cancellation Before a Carrier Is Assigned

You may cancel your request at any time before a carrier is assigned at no charge.

Cancellation After a Carrier Is Assigned

Once a carrier has been dispatched, the carrier may apply a cancellation fee.

This fee varies by carrier and is determined by:

Time spent en route
Scheduling impact
Lost availability
Contract terms of the assigned carrier

Any cancellation fees are the responsibility of the customer and are paid directly to the carrier.

Deposits (If Applicable)

If a deposit or pre-payment is ever required for a future shipment:

You will be notified before payment is collected
Deposits are fully refundable until a carrier is assigned
After assignment, deposits may be partially refundable depending on the carrier’s policy

If no deposit was charged, no refund is necessary.

Service Availability

If we are unable to assign a carrier, any deposit (if paid) will be refunded in full.

Delays & Unforeseen Issues

Refunds are not issued for:

Carrier delays
Weather-related or uncontrollable issues
Mechanical problems experienced by the carrier
Incorrect information provided to us by the customer
Issues outside our control

\Vexaro Transport acts solely as a transport broker. All delivery-related claims, delays, or damages must be directed to the assigned carrier

Contact Us

If you have questions about this Refund Policy:

📧 Email: support@vexarotransport.com

📞 Phone: (406) 404-6993